Service Terms & Conditions (Airport Transfers & Full-Day Charter)

1. Service Overview

Airport Transfers

·         Private transfers between major airports in Japan and hotels

·         Point-to-point private transfer services

·         Professional driver service

·         Multiple vehicle options available

Full-Day Charter Service

·         Private charter service for city tours, business travel, or leisure trips

·         Dedicated vehicle and professional driver

·         Flexible itinerary tailored to your needs

·         Ideal for family travel, business trips, and group tours

Charter Service Hours:

·         Available between 08:00 – 20:00

·         Includes 10 hours of service within this time period

2. Booking Guidelines

·         Please make your reservation at least 2 days in advance

·         Accurate travel information is required at the time of booking

  o    For airport transfers, flight number and arrival/departure time must be provided

  o    For charter services, please provide your planned itinerary or general route

·         Please inform us in advance if you have special luggage or equipment

·         Please select the appropriate vehicle type based on the number of passengers

·         Oversized or special luggage may require a larger vehicle

3. Pricing Information

Price Includes:

·         Vehicle usage fee

·         Driver service fee

·         Highway tolls

·         Parking fees

·         Fuel costs

Price Excludes:

·         Overtime fee: ¥1,500 per 15 minutes

o    For airport transfers: waiting time is calculated from the scheduled pickup time

o    For charter services: overtime is calculated after the reserved service hours are exceeded

·         Child seat: ¥500 per seat (advance reservation required)

·         Personal expenses such as attraction tickets, meals, and other costs incurred during the trip

4. Full-Day Charter Service Notes

·         Charter service includes 10 hours of use between 08:00 and 20:00

·         Overtime charges will apply if the reserved service time is exceeded

·         If service is required before 08:00 or after 20:00, please contact us in advance for confirmation

5. Cancellation Policy

·         Cancellations made 48 hours or more before the scheduled service: Refund available, minus applicable payment processing fees

·         Cancellations made 24–48 hours before the scheduled service: 50% of the service fee will be charged

·         Cancellations made within 24 hours before the scheduled service, or No-show: No refund

6. Frequently Asked Questions

Q: Where will the driver meet me?
A: The driver will be waiting in the arrival hall holding a sign with the name provided at the time of booking.

Q: What if my flight is delayed?
A: Please contact us as soon as possible. We will adjust the pickup arrangements according to your updated arrival time.

Q: Can I change the itinerary or add stops during the charter service?
A: Yes, changes or additional stops are possible; however, extra charges may apply. Please confirm with us in advance.

📞 Contact Us

If you have any questions or need assistance, please feel free to contact us at any time:

Phone: +81-3-5801-0866
Email: songpeng@utourjp.com
Business Hours: Daily 9:00 – 18:00 (Japan Time)

We are always happy to assist you!